Returns, Refunds & Cancellation Policy

You may request a return of eligible items within 30 days of delivery or pickup. To be eligible, items must be unused, in resalable condition, and in their original packaging with all included accessories.

Some items cannot be returned, including: used or installed blades, opened consumables, gift cards, and custom, special-order, or clearance items. Robotic mowers that have been mapped, installed, or used on a lawn may be subject to a restocking fee or reduced refund reflecting their used condition.

Email support@dssmartlawn.com with your order number and the item(s) you wish to return. We will confirm eligibility and provide return instructions. Please do not ship items back before receiving authorization.

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method, typically within 5–10 business days after inspection. Your bank or card issuer may need additional time to post the credit.

Unless the return is due to our error or a defective item, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. If the return is due to our error or a defect, we cover return shipping and refund original shipping.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos. We will arrange a free replacement, repair, or full refund, including shipping, at no cost to you.

You may cancel an order before it ships or before your scheduled installation for a full refund. Once an order has shipped or installation has begun, it is handled under the return terms above.

Assessment and service appointments may be rescheduled or cancelled under the terms shown at booking. Please give us reasonable notice so we can offer the slot to another customer.

Recurring memberships and subscription Plans are cancelled under our Enrollment Policy. Cancelling stops future renewals; fees already paid for the current term are generally non-refundable except where required by law.

Questions about a return, refund, or cancellation? Contact DS SmartLawn Service LLC at support@dssmartlawn.com.