Shipping Policy

We primarily serve Eastern Massachusetts. Robotic mower purchases include professional local delivery and on-site installation within our service area. Smaller accessories and spare parts may be shipped to addresses within the contiguous United States.

Local delivery and installation of a robot within our service area is arranged directly with you and priced at checkout or in your quote.

Accessories and parts ship via standard carriers (such as USPS, UPS, or FedEx). Shipping costs are calculated at checkout based on weight, size, and destination, and are shown before you pay.

In-stock orders are typically processed within 1–2 business days. Orders are not processed or shipped on weekends or U.S. holidays. Installation appointments are scheduled with you after your order is confirmed.

Once shipped, accessory and parts orders generally arrive within 3–7 business days depending on destination. Local robot delivery and installation are scheduled by appointment, usually within 1–2 weeks of order confirmation. Estimates are provided in good faith and are not guaranteed.

You may choose to pick up eligible orders at our Burlington location. Robot pickups include a hands-on setup and training session. We will notify you when your order is ready for pickup.

Please inspect your delivery on arrival. If an item arrives damaged, contact us within 7 days with photos and we will arrange a replacement or resolution. For lost or significantly delayed carrier shipments, contact us and we will open a claim with the carrier on your behalf.

When your accessory or parts order ships, we email a tracking number where available so you can follow your delivery.

Questions about shipping or delivery? Contact DS SmartLawn Service LLC at support@dssmartlawn.com.